Get in Touch with MediCare Connect
Have a question about appointments, billing, or your account? Our support team is ready to help — reach out anytime.
Contact Information
Phone
+880 1XXX-XXXXXX
Mon–Sat, 9am–8pm
Email
support@medicareconnect.com
We reply within 24 hours
Address
House 12, Road 5, Banani
Dhaka 1213, Bangladesh
Support Hours
Saturday – Thursday: 9am – 8pm
Friday: 2pm – 6pm
Contact Form and Location
Send Us a Message
Fill out the form below and our team will get back to you shortly.
Visit Our Office
Drop by during support hours — we're happy to help in person too.
House 12, Road 5, Banani, Dhaka 1213, Bangladesh
Got Questions? We've Got Answers
Go to the Find Doctors page, search by specialty or doctor name, choose an available time slot, and confirm your booking with secure payment.
Yes — cancellations made at least 24 hours before your scheduled appointment are eligible for a full refund. Refunds are processed within 5–7 business days.
Every doctor on our platform goes through a credential verification process before their profile is published, so you can book with confidence.
After your consultation, your prescription appears in your patient dashboard under 'Prescriptions' — you can view or download it anytime.
MediCare Connect is designed for scheduled consultations, not emergencies. If you're experiencing a medical emergency, please call your local emergency number immediately.